Refund policy

We are sure you will love our chocolates, but if you are unhappy with the products or the service you receive, please let us know and we will try to help.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the product/s are damaged or, if you receive the wrong item or, an item is missing, so that we can evaluate the issue and make it right. Please send us a photo of any damage. Where you have purchased our products from a third party, please refer back to the store it was purchased from in the first instance. If you find that an item is defective, then please send us a photo and a description of the issue, along with the name of where the chocolate was purchased from so that we can evaluate the issue. Any refunds or replacements are conditional upon proof of purchase.

Occasionally a product you have ordered may be out of stock. If this happens then we will contact you to arrange an alternative or a partial refund.

Refunds

Please ensure that you check your delivery address and order details carefully before placing an order. If an order cannot be delivered due to an incorrect address being provided, we reserve the right to only refund you for the products purchased and not the postage costs. If a refund or partial refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

Please contact us as soon as possible after placing your order if you decide that you want to cancel as orders are processed and despatched with a quick turnaround.